20:31 18 Feb 20
This review is on behalf of Christina Buckner. I called to report my bathtub was backing up. FreeFlow came out the same day. The gentleman was very thorough. He checked out all options before diving in then charging me a lot of money. I was pleased with the work done. Thank you FreeFlow!
16:10 12 Feb 20
I had septic drain field issues. All the men were very professional and they did a great job. I would definitely use them again!
22:48 16 Jan 20
Had our septic tank pumped by Free Flow. The tech, Mike, came out at the exact time and had the job done in less than an hour. He was very professional and informative. It wasn't just a cleaning, but also an educational experience, as I am not well versed on septic systems. Will definitely use Free Flow again. And the price was very reasonable.
20:28 16 Jan 20
Mike Cronch and the whole crew from FreeFlow Environmental did a fine job! Very professional, cooperative and friendly. Everything was completed in a timely manner. Highly recommend them! From Michael Grynecki
15:14 15 Jan 20
Mike C. Came and cleaned our septic. He explained everything every step of the way. He went above and beyond to make sure we knew exactly everything to keeping a healthy septic! Will recommend and call again for all services.
19:07 09 Jan 20
Free Flow was amazing! We had a major renovation of our crawl space. After our sump pump failed and flooded they crawl space we couldn't seem to get it dried out so we called Free Flow. They were really quick to come out and give us an estimate. We needed new drainage, sump pumps, rock and removal of old equipment. They were prompt, helpful and clean! They left our crawl space looking great. They put an encapsulation in and it is so much cleaner and nicer. They also cleaned up after themselves everyday and were prompt and polite. I really liked the text messages that were sent with pictures of the technicians so I knew who to expect and when they should arrive. The office staff was also very helpful whenever I called. We had approximately 4 days worth of work to be done and Free Flow really came through for us. My house is clean and dry now!
13:16 09 Jan 20
21:18 27 Dec 19
I really appreciated Mike Cronch's fast service and explaining everything to me. FreeFlow was one of the few companies that actually answered the phone. I hate calling services where you have to wait for the driver to call you back, if at all. The office staff was very friendly and cooperative in arranging the pumping service for my septic.. I hope my septic systems healthy, but if not I will give them a call back. I highly recommend them do doing a quick and efficient job.
19:32 09 Dec 19
Scheduled me for a septic pump within days. Mike was quick, courteous and knowledgeable. Will definitely use again! I appreciate the text prior to service with a face and name letting me know he was on his way.
14:24 27 Nov 19
Mike Cronch came out today to pump our septic tank. He was not only informative on what he was doing, how he was doing it, and what he observed, but he was also so personable and friendly. It was like talking to an old friend. We cannot say thank you enough to Mike and FreeFlow Environmental for the amazing work they do and their outstanding customer service!
22:19 20 Nov 19
Mike Cronch is the best very professional very fast. Thank you !
15:21 19 Nov 19
I had a great experience with Freeflow Environmental today. Mike was the technician who pumped my septic tank. He was very informative and professional. This company also waterproofed my crawlspace 6 years ago and did a great job. I would recommend them highly. Office staff was helpful, too. I was able to book an appointment in a timely manner and was kept informed of the schedule on the day before and the day of the appointment with texts.
21:40 18 Nov 19
Had septic problems and Mike C., Mike T. and Mark did a superb job. Excellent workmanship, explained every step, and would definitely recommend. Thanks for a great job!!!! Janice and Gene Reineke
21:11 12 Nov 19
We had septic work done on 10/10/19 and 11-6-19 by Mike Cronch. Excellent customer service. Very knowledgeable and professional. Work was done efficiently and clean up after work was much appreciated. Thanks Mike for a job well done twice
19:20 08 Nov 19
Mike Cronch came out and did our septic and was extremely professional and very nice to deal with... He was very kind, quick and punctual. Typically you are given a window and you wait forever, not with FreeFlow. They were even early to our scheduled time. I will use them again!!!
22:42 06 Nov 19
Having crawl space and septic restoration done at the house. Mike Tanses handled the septic restoration today. He and his partner completed the job professionally and in a timely fashion. They had to make a repair that wasn’t in the original plan, but finished the job before the sun wen down. We still have a couple days left on the crawl space. Communication and updates were outstanding.
04:48 06 Nov 19
Mike Cronch did an excellent job. He was polite, friendly, explained everything he did and answered all my questions. I will definitely use FreeFlow again.
16:54 30 Oct 19
Excellent job! He was great at his job and very Informative about my system.
15:17 19 Oct 19
Mike was excellent , he explained how the septic system and educated me on the lift station. Being new to the house and 1st time ever pumping the septic, Mike took the time and answered all our concerns.. So happy for the lawn sign I found on someones lawn,, I contacted 3 other companys, was not satisfied with the customer service I recieved ,Yvonne at Free Flow was kind, curtious ,knowledgeble, and addressed all my concerns, she emailed me the 10 commandments of what not to do with your septic system was by far the most informative. Diffently give them a call and compare companys. Free Flow was hands down my choice..
19:42 18 Oct 19
FreeFlow’s communication was excellent from the initial phone call with Yvonne to the following text updates, including a photo/bio of our technician, Michael C. Speaking of Michael, he was prompt, courteous and professional. He explained the process prior to beginning and answered all of our questions. I would highly recommend FreeFlow and Michael for septic services.
19:26 10 Oct 19
Fast friendly service. I would refer them to friends, family and clients. Thank you Free Flow!!
18:57 09 Oct 19
On time , professional work, and the price was right. The tech Mike took the time to explain how our septic system works and how to maintain it. We will be using Free Flow for our future system services.
15:25 08 Oct 19
The entire team of FreeFlow was amazing. Amazing customer service from the first phone call to the work completion. Will definitely recommend FreeFlow to other! Keep up the great work!
18:06 26 Sep 19
Mike Cronch did a professional job for me and explained how my septic system worked. Thank you and would definitely recommend his services.
01:14 24 Sep 19
I was dreading calling about my septic system for quite some time. I didnt know who to call and was worried I would need a whole new system. I saw free flow online and decided to call them. They made the process easier than I could have imagined. They came out a couple days after we spoke and did all the work the same day. They were able to save my old concrete septic and lines at a fraction of the cost of a replacement system. So far so good, it has been about a month and everything is working perfectly.
12:35 23 Sep 19
03:46 18 Sep 19
Mike cronch is very good when he came over he explained everything he was going to do and when done he explained everything he had done keep mike he's very good
20:10 17 Sep 19
Great experience working with Grunch aka Mike!! Super professional, didn’t leave any mess behind and was very informative!! Will definitely be using them for future cleanings.
20:36 13 Sep 19
We had an emergency with our septic where the sewage was flowing back into the house. Within 12 hours, they helped us out so we could be back in the house and fixed the problem within 48 hours. They also helped us out with financing a large bill. The people were great at communicating every step of the way.
00:51 13 Sep 19
Very good worker. Did a great job. Very pleased.
20:58 11 Sep 19
Mike did a excellent job digging up my septic lid and pumping out the tank.He worked very hard on a hot day.
19:30 06 Sep 19
Mike Cronch,, did a great job thanks!!
09:49 05 Sep 19
Mike did a nice job.....thanks
02:48 05 Sep 19
Mike CronchMike came to my home while I was at work and talked to my wife to let her know what was going to be done. He manners and his demoure was excellant. Mike gave my wife info on how to keep my septic a FreeFlow device and I am extremely happy with his work. If there were 10 stars, Mike would get 10 stars. Thank you Mike and hope to see you next year.I am giving the numbers 153 for the address.
20:54 04 Sep 19
Did a great job. Explained the does & don't s of septic systems. Was happy with the service.
16:47 04 Sep 19
Mike did a great job. was very informative and helpful
14:48 04 Sep 19
excellent job no complaints
21:04 03 Sep 19
Thanks to Mike and the other tech that came out to my house on short notice. Super nice, polite and fast working crew. Thanks FreeFlow
20:32 03 Sep 19
FreeFlow has been by far the best experience I've ever had with work on my property. From start to finish it was 5 star service. The office staff is friendly and helpful. Scott came out to inspect and immediately put me at ease that I was in good hands. Very knowledgeable and took the time to explain every step. The septic crew was amazing at finding and resolving the problem. They cleaned up and left the area better than they found it. Very impressed !!! Thank you FreeFlow
16:09 03 Sep 19
Mike was very friendly and helpful. I've never had a septic system before, so he helped explain it to me and how to take proper care of it.
16:12 27 Aug 19
Mike Cronch was punctual, friendly and efficient. I will call them the next time I need my septic tank inspected and pumped ( hopefully not for 3 years).
15:27 26 Aug 19
The gentleman/Operator was friendly, informative, respectful of our property, knowledgeable of what he was doing. He was very efficient. He took his time and explained everything as he went along.When we called to make the appointment they were service friendly and accommodating to our schedule.They followed up with a phone call to make sure everything was done to our satisfaction.
19:00 23 Aug 19
Best in the business always honest, hard working, and competitive pricing. Scott knows everything about this field. Ashley and Yvonne always take care of me with scheduling. Great group of people to work with wouldn't recommend anyone else! Freeflo 4life!
22:18 21 Aug 19
Mike did a great job with our septic that hadn’t been pumped out since we built 11 years ago. He is very knowledgeable about what he does. Will be calling this company much sooner for our next clean out.
03:14 10 Aug 19
Mike showed up at our house and did a great job. He took before and after pictures, and the service was quick and easy.
18:19 07 Aug 19
Mike C was great! Super courteous, knowledgeable, efficient and on time and unbeknownst to him we had a second tank we wanted pumped. He did so with enthusiasm and happy to do it for us. We also had a diagnostic on the 2nd tank and it brought up to standard. Mike #2 and his crew did a great job on that as well! Really like how they take their time and explain things so its understandable. Pricing is very fair. Work is done with excellence and you can tell everyone really enjoys working for this company. HIGHLY RECOMMEND Free Flow!!!
19:15 06 Aug 19
I was very pleased with the service. The employees were very informative. Made sure everything was cleaned up after work completed. Will gladly recommend Freeflow to my friends.
02:06 26 Jul 19
Mike did arrive late, but after hearing the reason I understood. The office should’ve notified me. The five stars is for Mike Conch he was very professional and answered all my questions! “I had a lot of questions” thanks Mike!
18:38 24 Jul 19
A great experience from start to end. The office staff is extremely friendly and helpful as is the field team. Everyone is very professional and works diligently to remedy the problem. I highly endorse Free Flow!
17:46 21 Jul 19
Mike Cronch was the best. We had a diagnostic, pump, pipe replaced and wall crack repair. Fast, friendly, knowledgeable and fair price. Would use them again and would recommend them. Everything went smoothly and happened just the way they said it would. Love when there are no surprises.
Karen V. Sutherland
14:44 16 Jul 19
14:07 14 Jul 19
We had to get a diagnostic done on our septic. Mike who pumped out our tank, was very helpful, fast, and knowledgeable. Trea, did a great job getting our distribution box replaced. He is part of the newer crew and does great work. I’m excited to see how well the aeration works in the future. It’s nice to know there is a better option than replacing the entire system.
22:08 10 Jul 19
Called FreeFlow to pump out a septic that had not been pumped in years. Luckily, the system was operating as it should. Mike Cronch was the field supervisor that fulfilled the work order. He was polite, knowledgable, and detail-oriented. He immediately located the access port and thus only dug one small hole. He then made 10-20 years (?) of sludge and muck disappear in about 20 min. If I were to have my septic pumped again, I would call FreeFlow and ask for Mike Cronch personally.
14:12 09 Jul 19
My experience was great from start to finish. Ashley schedule my appointment, explained the entire process to me and answered all my questions. Ashley was very knowledgeable, friendly, and was able to get me an appointment right away. Kyle was the technician who completed the repair, he was friendly and professional as well. Kyle explained to me the process and provided me pictures of the completed work.
20:28 02 Jul 19
Fast friendly service. Crew was very helpful and explained everything about our septic . Backyard is dry next day.
15:02 02 Jul 19
21:46 26 Jun 19
Kept appointment on time. Techs were friendly and courteous.
19:37 25 Jun 19
18:42 24 Jun 19
Spoke with Ashley on phone. Mother in laws system was backing up with all the rain. Mike came out immediately. He was very pleasant & professional. Problem solved. Have scheduled them for my own system also. Highly recommend FreeFlow.
13:16 12 Jun 19
My first experience over the phone was excellent. Staff was very professional. They were very helpful with all questions and concerns I had. Workers were on time with a ton of smiles. They were done with job very quickly, almost zero noise, and staff did a fabulous job with cleaning up after themselves. I recommend Freeflow to anyone.
16:02 11 Jun 19
Mike arrived early to meet our scheduling needs. His knowledge of our system was first rate and the job was done professionally and on time. High marks all around.
22:03 06 Jun 19
Ashely got me next day service. Mike showed up on time and exceeded my expectations with his professionalism and efficiency. His attention to detail is commendable. I would highly recommend this company.
17:38 30 May 19
Mike was very knowledgeable and service was excellent
18:50 29 May 19
They came out today emptied our septic tank and since we are new to this explained what we need to do to keep things running smoothly. Very happy!! Thank you!
17:47 24 May 19
21:29 22 May 19
The staff is amazing. When I spoke with Ashley she explained exactly what was going to be done. I highly recommend Free Flow.
19:51 22 May 19
Guy was on time and very friendly. Quick and easy service. Will use them again when we need it.
16:21 22 May 19
I was able to get a fast appointment and Mike did a fantastic job. He was very knowledgeable, friendly, and thorough. He explained everything and showed me pictures. I also purchased the BioClean for septic systems that he added right to the tank to dissolve the sludge that was built up and unable to remove.. He stated it was the best and would solve the problem to get rid of the rest. Ashley at the office was very thoughtful and nice and followed up after the job was done to make sure everything was satisfactory. Great company to deal with! I will continue to use them in the future.
19:08 20 May 19
Scott was amazing! He did our estimate, and got us on the schedule really quickly!! His team that did the work are exceptionally hard workers and they got the job done in the timeframe quoted!! Highly recommend these guys!!! Also, Ashley and Yvonne, the office ladies are some of THE NICEST people! Very helpful and friendly!!
13:39 14 May 19
We needed our tank pumped and called on a Monday and Mike came out Tuesday morning and took care of it. He was very friendly and helpful. He gave us very good information and helped us avoid a bigger issue that would have cost us greatly. I highly recommend FreeFlow and will most definitely use them in the future!
11:40 10 May 19
Very friendly they took thier time to explain everything to me and told me how to prevent things from happening in the future.
01:51 09 May 19
Very knowledgeable technician. Had septic tank pumped and tech explained everything he was doing. Follow up calls to make sure I was satisfied with my service were nice. Will use again and would recommend.
23:06 03 May 19
(whiting) They got me in right away, and the gentleman was so nice and it was pouring rain! He was very nice and informative. I will be sure to use them for my septic needs!
20:34 02 May 19
Mike was on time & very informative about our septic service. He definitely gave us useful information! Would highly recommend to anyone needing their septic serviced!
20:02 02 May 19
Extremely satisfied with Free Flow, from scheduling the appointment to the tech coming out to perform the service it was extremely professional. Highly recommended
22:38 30 Apr 19
Appointment was made in a timely fashion. Mike was courteous, promptand knowledgeable. He explained what found and what he did and took pictures to show me. I have already recommended FreeFlow to myneighbors and was amenable to having the company sign in front ofthe house.
15:18 30 Apr 19
Mike did a great job of cleaning my septic tank. Was very professional and answered my questions. Left everything clean and tidy. Thank you.
23:49 28 Apr 19
Free Flow Environmental did a great job. Very professional, organized and helped fix our septic problem.
16:56 25 Apr 19
I have been meaning to add a Septic tunnel for awhile so I didn’t have to dig a huge hole in the yard every 3-5 years to have my tank pumped, they came out installed the tunnel easy access for pumping. Excellent job the tech cleaned up after he was done and everyone that I spoke with were very professional and polite thanks for a job well done
01:22 23 Apr 19
Mike came out to pump the septic system. He was courteous, prompt, and able to answer all my questions. I would recommend FreeFlow to all my friends.Angela Finney
23:53 22 Apr 19
We purchased our home in Oct.2019 and after a month or so found a recpt. of the last septic pump-out dated 2015. Called another septic service in the area and they did not even return my call. Then I called FreeFlow. They gave me quote right away and send Mike C. out within a week to take care of septic. Mike explained everything and checked all he could. The guy knows his job and does it well. Thanks Mike and FreeFlow.
22:55 20 Apr 19
Serivce was great, right on time. Very professional, already reccomended them to my neighbor. Would call them again.
16:24 17 Apr 19
Had my septic tank pumped. Mike was on time and very professional. Cleaned everything up nicely. Thanks
14:14 13 Apr 19
FreeFlow just completed my interior perimeter drain system in the basement. The basement will be finished as living space and Scott was very helpful in explaining what they do and how their system will work. I'm very happy with the installation. Very neat and everything was cleaned up well when they completed the job. Thank you.
17:56 11 Apr 19
Septic service on 04/08/2019, technician: Mike Cr was extremely, professional, knowledgeable and answered all of my concerns. He provided excellent advice and suggestions for the future use of my septic system. I would rate his performance as excellent. My recommendation is that this man needs a raise and bonus for his job performance.
15:56 11 Apr 19
Mike did a great job!
21:14 03 Apr 19
The project manager Scott that came out to look was great and explained everything. The guys that came and did the diagnostic Mike and forgot other guys name , they were great explained everything and fixed oupr problem the same day. Mike Cronch the field sup who came and pumped tank was great and answered all our questions. Yvonne answered all my emails quick and phone calls. I'd recommend to anyone. Especially same day field restoration! And great price to pump tankThe DeBoards
17:23 31 Mar 19
20:26 29 Mar 19
Fast, courteous, quiet and cleaned up afterwards.
19:05 29 Mar 19
I had a great experience with Free Flow. They came to clean out our septic and the technician was very professional and took the time to explain what he was doing, why he was doing it, and how the septic system worked. Highly recommend!
18:26 29 Mar 19
Prompt, great service, and easy to work with!!!
16:37 29 Mar 19
Great service. Job was done the same day within hours of calling to have my septic pumped!
18:45 26 Mar 19
Had my septic pumped out and they did a great job.We continue to use them from here on out.
11:53 26 Mar 19
They did everything they were suppose to.
16:07 25 Mar 19
Mike was very friendly and knowledgeable. He taught me some things about my septic tank and the job was done quickly.
21:40 18 Mar 19
Highly recommend!!! Scott is truly a professional and will assess all possible alternatives and make it work for you. Personable and thorough... They do not make them like that anymore! I am blessed to have met him and have him walk me through a very trying time with a crawl space flood issue. Came right the next business day and called me through every step of way.Thank you! Thank you! Thank you! Will definitely use in the future!
22:40 12 Mar 19
I just want to thank FreeFlow for saving our septic system. To make a long story short: My wife and I bought a house built in 1993. After not even a year our leach field (lawn), was saturated with septic discharge. We knew this by the obvious stench and the puddles in our yard. We live on an acre of land with a large septic field. After a few phone calls, some companies wanted us to spend over ten thousand dollars to replace septic. I then was lucky enough to come across an advertisement for FreeFlow. FreeFlow said, let's first let's try to diagnose the problem before we start digging up your yard.. They came out and located/fixed our distribution tank, cleared out our lines in the leach field with some machine.. It has been 3 years without a problem, and I cannot thank them enough. They are truly, good/honest people. Saved me lots of money and hassle. Thank you
17:50 14 Jan 19
I had some mold remediation done in an elevator shaft of a residential home. They were extremely friendly and time efficient. I will be recommending Freeflow to all my clients.
17:17 19 Dec 18
Excellent people to work with and Scott was very professional, Ashley and Yvonne in office kept us notified every step of the way. Happened over Thanksgiving and they all really went out of the way for us!! Would highly recommend!
23:38 12 Dec 18
FreeFlow is very timely, professional, attentive and they draw up a great report for a reasonable price. Would 100% recommend! Thank you!
02:42 12 Dec 18
Free Flow did a great job restoring our septic system. Highly recommended!
15:18 08 Dec 18
15:11 15 Oct 18
Scott and Dave from FreeFlow are the best!! I highly recommend FreeFlow for all your crawlspace, foundation, etc needs. After several estimates Scott and Dave worked with me on pricing and even worked with me on fiancing! I highly recommend FreeFlow!!!
16:12 05 Oct 18
16:28 01 Sep 18
They did a great job for us.
01:49 31 Jul 18
21:10 12 Jul 18
Very Professional, on time, great communication
23:00 20 Jun 18
I have used freeflow in the past on getting my septic field running, did great job. This time they gave my septic field the go over again and installed drain field in my basement to stop the leaking & they killed mold. It is early yet but every thing appears to be working. Everyone from their estimator, foreman, and their men for very polite and knowledgeable they did a fast job. The cleanup was not all that great but I called them and they sent a man out and thoroughly cleaned my basement. My ductwork, my pipe work, steps. floor, and my utilities in the basement. This is why I hire them prompt and when I was disappointed about the cleanup, there was no hesitation on there part they came right out and recleaned. The hassle free service is always worth the price. Thank you ladies & gentlemen Gary
21:15 14 Jun 18
21:45 22 May 18
john cooke jr
14:58 18 Apr 18
Scott and all the people at FreeFlow Environmental are awesome they did a great job finding the problem and fixing it quick and with minimal mess Mike is awesome did a fantastic job very professional all the way if you need any of there services I urge you to give them a call they are the best at what they do and price was awesome as well vary affordable :) do your self a favor and call them they will save you a ton of work and $$$$ very satisfied customer !
23:56 29 Mar 18
Scott was amazing! I can not thank him enough for fitting me in, in an urgent situation. He was attentive and professional. I would recommend him at the highest level.
03:18 24 Nov 17
Scott answered at 445pm on a Saturday and was at my home Monday morning to resolve our septic issue.
19:54 30 Oct 17
It's not exactly a nice, tidy subject when you need your septic (poop) system worked on. Not sure how they're able to be extremely knowledgeable, professional, and humorous at the same time, but these guys took a gross job and made it fascinating and almost fun for us. They were generous with their time, and since we're a not-for-profit they worked with us on the bill. Their secretary was very helpful as well. If we could give more than 5 stars, we would.
23:08 13 Oct 17
14:48 18 May 17
Diagnosed septic problem and remedied problem same day.. Restored current septic system and helped us avoid the cost of a brand new system. Very professional and left property clean and grass patched upon completion.
14:41 27 Feb 17
Found out I had an ejection pump go bad on a gravity septic system. I had FreeFlow come over to look - they rearranged their schedule to fix the problem next day. Great service and reasonable cost. Did what they said they were going to do in the time they said they would do it. Thank you!
Candy Man Can
00:51 27 Oct 16
Dave and is crew jetted my septic system and there were no real issues. He arrived on time and was straight forward from start to finish. Very informative and no surprises.Thanks Dave
17:01 02 Oct 15
This Old House had foundation issues. After researching and pricing other companies, I felt very comfortable having FreeFlow do the repairs. They were professional and did their best to keep dust from going into the rest of the house. And they didn't didn't break my bank!
22:11 29 Dec 13
I hired FreeFlow Environmental last year to repair the foundation on my home in Lockport, Illinois. I had problems from the neighbors drainage running off down into my foundation. Freeflow changed the pitch of the grade in the yard, and sealed the crackes in the foundation. The work was done the same day and the problems was solved. I couldn't be happier!